Shipping policy

Shipping Policy

Last updated: 28/09/2025

Order Processing

  • Orders placed Mon–Fri before 12pm AET ship same business day.

  • Orders placed after cut-off, weekends, or public holidays ship next business day.

  • You’ll receive a shipping confirmation + tracking when your order is dispatched.

Shipping Options & ETA

Australia

  • Standard: 3–6 business days

  • Express: 1–3 business days

  • PO Boxes & Parcel Lockers accepted.

International

  • Standard: 7–15 business days

  • Express: 4–7 business days

ETAs start from dispatch and exclude customs processing.

Rates & Free Shipping

  • Live rates are calculated at checkout based on destination, weight, and service.

  • Australia: Free standard  

  • International: Duties/taxes are not included and may be charged on delivery.

Tracking

  • All services are trackable. Tracking may take 24–48 hours to update after pickup.

  • If tracking stalls, wait one business day after the last scan, then contact us.

Authority to Leave (ATL)

  • If ATL is selected, the courier may leave your parcel in a safe place.

  • Once marked Delivered, Fox & Fellow isn’t liable for loss/damage.

Address Issues & Re-Delivery

  • Please check your address at checkout.

  • Parcels returned due to incorrect/insufficient addresses or non-collection may incur re-shipping fees.

Missing, Damaged, or Late Parcels

  • Damaged: Email us within 7 days with photos of the packaging and items.

  • Delivered but not received:

    1. Check with household/neighbours/safe-drop spots

    2. Contact the carrier with your tracking number

    3. Email us and we’ll open an investigation

  • Running late: If domestic is >15 business days or international >25 business days since dispatch, reach out.

Customs, Duties & Taxes (International)

  • Import fees are set by your local customs and are the recipient’s responsibility.

  • Refusing charges may result in return or disposal by customs; original shipping is non-refundable.

Order Changes & Cancellation

  • Need to update your order or address? Email us ASAP. If it hasn’t shipped, we’ll do our best to help.

  • Changes aren’t possible after dispatch.

Warehouse & Carriers

  • Orders ship from Sydney, Australia via Australia Post / StarTrack (domestic) and DHL/UPS (express international).

Contact

Questions? We’re here to help: support@foxandfellow.com.au